As the top three largest group in the industry, Cowboy has a professional team for customer service, sales team, R & D team, design team, installation team, and after-sales team.
Sales Team——————
Our sales team has many years of experience and is familiar with foreign trade procedures from receiving orders to delivery. Our sales team is professional and responsible. They have a wealth of case experience, and when recommending products to customers, they will make an analysis based on the customer’s country, market, traffic, and local environment to select the most suitable customer’s product. Even if you have placed an order, they will always follow up on your product production progress, transportation, and installation issues, report to the customer in time, and will make appropriate visits during operation.
R & D Team——————
Cowboy focuses on product R & D and innovation, and has a strong R D team. They brainstorm every day. They often watch related websites at home and abroad, and participate in some exchange meetings offline to inspire creative creation and create interesting new products.
Design Team——————
Cowboy has a variety of professional senior designers, illustrators, decoration designers and other professionals; from the entire early stage planning and design to the later equipment and decoration integration of the whole process of follow-up, focusing on providing customers with perfect design solutions.
Installation Team————–
We have very professional installers with many years of experience to install on site. They often fly to different countries to install and have multi-national visas. Our installers are trained to work, not only have professional knowledge, but also be responsible. In case of emergencies during installation, they will promptly report and communicate with customers until the entire park is installed, tested and can operate normally After telling the customer what to pay attention to, make sure without any problems before leaves.
In addition to on-site installation, we also provide online teaching installation and video 3D image installation.
After-sales Team—————–
Our after-sales team is online 24 hours, as long as we receive customer feedback, we will immediately contact the customer to consult the situation, and feedback the problem to the company, to provide solutions for customers without prejudice to the interests of customers.